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ayebia - Returns Policy

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Returns Policy

  • A full refund will be given for returned items, providing they are in their original (and re-saleable) condition providing you return your book within 7 working days of the delivery of your order. However, any postage costs incurred when returning your items will be at your own cost. This policy is in accordance with the UK Distance Selling Regulations.
  • We will also be happy to accept items for return in any of the following cases:

(a) The item was found to be damaged or faulty - we will either replace the item or give you a full refund (including any postage costs incurred). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.

(b) The item was incorrectly supplied - if we have made a mistake in fulfilling your order, a full refund (including any postage costs incurred) will be given.

In all cases, items should be returned in their original packaging to:-

Ayebia Clarke Publishing Ltd
7 Syringa Walk
OX16 1 FR

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